Service Quality Assurance Coordinator/officer - Multiple Locations‏

Service Quality Assurance Coordinator/officer - Multiple Locations We have following permanent vacant position in Karachi, Lahore & Islamabad for a Commercial Bank.

Three positions of Service Quality Assurance Coordinator/officer:
Specification:
* Monitoring of S&Q benchmarks.
* Conduct Customer surveys, spot checks etc.
* Conduct trainings/workshops for branch staff/others.
* Conduct mystery shopping.
* Monitoring of training session.
* MIS maintenance & report submission to the S&Q Analyst.
* Regular input in S&Q manuals/booklets (formulate new manuals).
* Highlighting gaps (with cause & effect analysis) to the analyst for improvement and assist in minimizing.
Education: MBA Marketing.
Experience: 2 to 5 Years of Business Development.
Skills:
* Has extensive customer service experience.
* Proficient in Microsoft applications.
* Has branch banking experience / knowledge.
* Extensive knowledge of SPB products.
* Strong interpersonal and communication skills.
* Good analytical skills.
* Must be fluent in English.
* Excellent Communication verbal & nonverbal.
* Excellent Interpersonal skills.
* Highly motivated.
Salary & Benefits: 16K to 100K (Commensurate with qualification, essential skills and experience).
Contact: Apply your resumes as soon as possible at this email address:

m.zahid@eet.com.pk

or Click here to see the add:

http://jobs4upk.blogspot.com/2009/04/service-quality-assurance.html