Manager Customer Care - Lahore

* Responsible for the quality of work carried out by personnel within their respective department & sections
* Guide & supervise the subordinates in their tasks & jobs.
* Monitor the customer complaints starting from receiving to repairing and dispatch on front desk delivery.
* Handle with special care to those customers, who are shouting and creating panic environment reasons known to him.
* Super vise and monitor all the subordinates and their activities during working hours.
* Prepare Customer Care working report with sections & individual working reports on monthly basis.
* Provide full coordination & assistance to implement & maintain ISO-9001: 2000 at CCD.
* To assist HR in design training programs for subordinates to train them in customer handling, product handling other job related tasks.
* Responsible for appraisal of personnel training programs and developing assessment reports thereon.
* Responsible for conducting customer surveys on regular basis.
* Ensures that nonconforming items are suitably identified and segregated.
* Ensure the implementation of company rules and regulation.
* Ensure workplace organization with ESD protection.
* Have extensive technical & reparing knowledge of Mobile handsets of different brands like Nokia, Sony Ericsson, samsung etc.
* Do hardware & software processing & troubleshooting of mobile handsets as per requirements.
* Guide and provide full support to technical staff regarding Mobile repairing.
*Experience in cellular products.
*Experience of managerial skill.
*Extensive Technical Skills.
*Computer operating skills.
*Ability to communicate in Urdu, English & Punjabi.
*Presentation Skills.
*Pleasant personality.

Send resumes to:

info@unitedmobile.com.pk